Our Company Policies

Payment Policies

1    All purchases must be prepaid. We accept Visa, MasterCard, American Express, Discover, Certified Bank Checks and Money Orders. B&B Inc. also is certified with many different lenders that can provide our customers with many different financing options. CODs are not accepted.
2    Special order items, as well as items that are not in stock, will require a 50% deposit with the balance due prior to delivery or pick up of merchandise. Items that remain in our warehouse must be picked up or shipped within 3 weeks of purchase. Customer will be charged storage fees of no less than $55 per day that item(s) are held in our facilities.
3    After special orders are in production, the customer is fully responsible for paying the balance. If the order is cancelled, it will result in total forfeiture of deposit. Custom orders cannot be returned unless there is a manufacturing defect.
4    All returned checks will be charged an additional $35 plus all bank and service charges.
 

Limitations of Warranty

1     Hydraulic pumps are covered by a 6 months limited warranty, electronic items are covered by a 180 day limited warranty and all other items are covered by a 1 year limited warranty.
2    B&B Inc. shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading or peeling of laminate or any acts of nature, such as, fire, water damage, freeze, etc.
3    B&B Inc. reserves the right to replace any discontinued item with a like or similar item.
4    A licensed plumber must perform all installation for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation and any permits must be provided to B&B Inc. for all plumbing related warranty issues.
5    All transit costs for items returned to B&B Inc. or replaced by B&B Inc. are the sole responsibility of the customer.
6    A licensed electrician must service all equipment still under warranty.

Exchanges, Returns & Refunds

1    All returned products will incur a 25% restocking/reconditioning fee.
2    All merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.
3    Refunds and exchanges will be given within 30 days from the original date of purchase. All credits for merchandise will be given as in-house credit only.
4    Custom orders CANNOT be returned for any reason whatsoever.
5    All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.
6    All returns must be approved by B&B Inc. BEFORE they are returned and MUST be accompanied by an RA (Return Authorization) number.